Frequently Asked Questions

From concept to design, development to product, and assembly to distribution, every one of NephroCan’s products is designed and manufactured by our experienced in-house teams at our headquarters and European manufacturing locations

NephroCan is proud to be recognized by numerous international, national and regional industry bodies including CE and ISO 13485. Full details can be found on our certifications page.

NephroCan is certified to provide products that have been sterilized using the GAMMA, ETO and STEAM DRY sterilization techniques. Please visit our Product pages for information.

Yes, all NephroCan products are latex-free.

Generally, NephroCan product ranges should be kept in a dry place and away from sunlight. The ideal temperature is between 5°C and 35°C. (This range might vary for a few products so it’s best practice to check the product label).

To provide after-sale service on NephroCan equipment, we suggest that local partners have engineers and technicians on their team with previous experience in servicing HD machines, or with prior knowledge of electrical, mechanical, and hydraulic technicalities gained in the after- sale service of other complex medical equipment.

NephroCan supports all its distributors and business partners by providing full training on its HD machines and dialysis equipment, so that service and maintenance on NephroCan machinery can be done directly by the distributors in their own countries. NephroCan organizes training courses for distributors' engineers and technicians on our premises, providing all the know-how for the set-up, service, and maintenance of our equipment. Our partners' technicians will be certified at the end of the training and will then be able to provide after-sale service in their local markets at their customers' HD centers.

If you are interested in becoming an official distributor of NephroCan’s products, please email sales@nephrocan.com with details about your company, including its experience in hemodialysis and the wider medical-devices sector. A member of our sales team will contact you.

You can follow us on LinkedIn and Facebook, and subscribe to our infrequent newsletters. If you have questions relating to the company’s attendance at conventions, or have a media/press inquiry, please contact our communications department at comms@nephrocan.com(mailto:comms@nephrocan.com)